123 Insurance wanted to improve customer retention and engagement by surprising and delighting customers on their birthdays.
We introduced a highly successful birthday rewards program that has been running for the past five years.
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123 Birthday Promotion
Brandfire Solution
Customers receive daily emails throughout their birthday week, each containing a unique code.
The reward? A free hot drink and cake from Costa Coffee, a universally appealing and cost-effective choice.
All they have to do is visit their local Costa Coffee store, present the code, and enjoy their complimentary treat.
This promotion has not only enhanced customer satisfaction but also improved loyalty, solidifying 123 Insurance’s position as a customer-centric insurance provider.
Looking to boost customer engagement and retention in your insurance company? Click that purple button below!