Skip to main content
Instantor Rewards
All case studies

Loyalty Program

Instantor Rewards

A B2B trade loyalty program for plumbers

Industry

Wholesale & Trade

Category

Loyalty Program

Duration

Ongoing

Key Result

Active engagement across the plumbing trade

The Challenge

Sanbra Fyffe wanted to reward their customers — specifically plumbers — despite the challenge of not selling directly to them but through merchant providers. They needed a way to engage and incentivise the trade without traditional point-of-sale integration.

Our Approach

Services Delivered

  • Loyalty Platform Development
  • Receipt Validation
  • Gamification & Competitions
  • Tiered Rewards Design
  • Ongoing Program Management
1

Developed a web and mobile app platform

A single unified platform enabling plumbers to engage with the brand through receipt uploads, competitions, and reward redemptions.

2

Implemented receipt upload functionality

Plumbers upload receipts from merchant purchases to earn points — bypassing the need for direct POS integration.

3

Designed a tiered rewards structure

Higher loyalty tiers unlock increased point values, incentivising sustained engagement and repeat purchasing.

4

Added gamification through competitions

Regular competitions drive ongoing engagement and give plumbers additional reasons to interact with the platform.

The Results

The Results That Matter

Active

Engagement from plumbers across the trade network

Strong

Repeat participation through tiered rewards

Unified

Platform connecting brand to end users without direct sales

Scalable

Digital solution replacing manual trade incentive processes

Instantor Rewards — image 1

Want results like these?

30 minutes. We'll review your current approach and show you what a program could look like for your brand.